From the moment they arrive, we take every step to ensure children feel safe, supported and cared for in a secure environment.
Our Balga centre has been designed with safety in mind – from secure entry points and age-appropriate furniture to soft outdoor surfaces and thoughtful room layouts. Every detail supports safe exploration and peace of mind.
Health and hygiene are part of our daily routine. Children are guided through regular handwashing, play areas are sanitised frequently, and all meals are prepared in a commercial-grade kitchen that meets strict food safety standards.
If a child becomes unwell, we act quickly – contacting families and providing a calm, supportive space until pickup. We also follow clear protocols for managing incidents and injuries, with transparent communication and detailed reporting.
Our secure pick-up and drop-off system means that only authorised carers can collect children.
We use the Xplor Home app to keep families informed, involved and connected. With XPLOR, you can easily check your child’s daily updates, view photos and learning moments, manage bookings, and handle sign-in and payments – all in one secure place. It’s just one of the ways we keep communication simple, transparent and tailored to your family’s needs.
We work closely with families to develop individual health plans and follow them carefully. Allergens are clearly identified, and all staff are trained to manage medical conditions like asthma, eczema, and food allergies.
Our centre features secure entry points, authorised pick-up protocols, and a sign-in/out system via the Xplor app. Children are always supervised, and access to the building is tightly controlled.
We follow strict daily cleaning routines, including sanitising toys, surfaces, and high-touch areas. Children are supported with regular handwashing, and our kitchen operates under certified food safety standards.
If your child shows signs of illness, our team will contact you right away. They’ll be cared for in a quiet, supervised space until you arrive, and we’ll talk you through any next steps needed.
If you can’t find the answers you are looking for you might be able to find it by visiting our dedicated FAQs page.
Alternatively you can send us your enquiry by visiting our contact page, or using the centre information below.
